Refund policy

RETURN, REFUND AND SIZE EXCHANGE POLICY

Last updated: 24 August 2026

At KIN, we carefully inspect every product before dispatch. Please read this policy before placing your order.

  1. SIZE EXCHANGE

KIN offers size exchanges only. We do not accept returns or provide refunds for change of mind, personal preference, or an unwanted product.

A size exchange request must be submitted within 7 calendar days from the date the order is delivered.

To qualify for a size exchange:

• The product must be unworn, unused and unwashed.
• The product must be in its original condition.
• All original tags and packaging must be intact.
• The product must not have stains, odour, damage, alterations or signs of use.
• The customer must provide the order number and requested replacement size.

Products that do not meet these conditions may be rejected and returned to the customer.

  1. FREE FIRST SIZE EXCHANGE

The first approved size exchange for an order is free.

KIN will cover one reverse pickup and one replacement delivery for the first approved size exchange. Any additional exchange request, if accepted, may require the customer to pay the applicable courier charges.

  1. SIZE AVAILABILITY

All size exchanges are subject to stock availability.

If the requested size is unavailable, KIN will contact the customer and provide the available options. Unavailability of a preferred size does not automatically qualify an otherwise undamaged product for a refund.

  1. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If a customer receives a damaged, defective, incorrect or materially misdescribed product, they should contact KIN as soon as reasonably possible after delivery.

Please provide:

• The order number
• Clear photographs or videos of the product
• Clear photographs of the packaging and shipping label
• A description of the issue

After verification, KIN will arrange a replacement at no additional cost. If a suitable replacement is unavailable, KIN may issue a refund to the original payment method.

This section does not limit any rights available to customers under applicable Indian consumer law.

  1. NON-EXCHANGEABLE PRODUCTS

An exchange may be refused when:

• The request is submitted after the 7-day exchange period.
• The product has been worn, washed, altered or used.
• Original tags or packaging are missing.
• The product contains stains, odour, marks or damage caused after delivery.
• The item was purchased as a clearly disclosed final-sale or non-exchangeable product.
• The returned product fails KIN’s quality inspection.

  1. EXCHANGE PROCESS

To request an exchange, contact:

Email: kinstudiowears@gmail.com
Phone/WhatsApp: +91 77361 40476

Do not send a product back without receiving confirmation and instructions from KIN.

Once the returned product is received and inspected, KIN will inform the customer whether the exchange has been approved. The replacement will be dispatched after approval, subject to stock availability.

  1. REFUNDS

Refunds are not provided for normal size exchanges, change of mind, personal preference or unwanted undamaged products.

Where a refund is approved for a damaged, defective, incorrect or materially misdescribed product, it will be sent to the original payment method. Bank or payment-provider processing times may apply after KIN initiates the refund.

  1. CONTACT

For exchange or product-related assistance:

ORDER CANCELLATION POLICY

Last updated: 24 August 2026

  1. CANCELLATION BEFORE DISPATCH

A customer may request cancellation before the order has been dispatched.

To request cancellation, contact KIN immediately with the order number:

Email: kinstudiowears@gmail.com
Phone/WhatsApp: +91 77361 40476

A cancellation request is not confirmed until KIN accepts and confirms it.

  1. CANCELLATION AFTER DISPATCH

Once an order has been dispatched, it cannot normally be cancelled.

After delivery, the order will be governed by KIN’s Return, Refund and Size Exchange Policy.

  1. PREPAID ORDER REFUNDS

If an eligible prepaid order is cancelled before dispatch, the payment will be refunded to the original payment method.

After KIN initiates the refund, the customer’s bank or payment provider may require additional time to credit the amount.

  1. CANCELLATION BY KIN

KIN may cancel an order because of:

• Product unavailability
• Incorrect pricing or product information
• Payment failure
• Suspected fraudulent activity
• An incomplete or undeliverable address
• Failure to confirm a Cash on Delivery order
• A location being outside the courier’s service area
• Other operational or legal reasons

If KIN cancels a prepaid order, the amount paid for the cancelled order will be refunded to the original payment method.

  1. CONSUMER RIGHTS

Nothing in this cancellation policy limits any rights available to customers under applicable Indian consumer law.

KIN
Legal owner: Mohammed Ajsal T P
Email: kinstudiowears@gmail.com
Phone/WhatsApp: +91 77361 40476
Website: https://wearkin.in